Frequently Asked Questions

1. What is Neon Wall Art?

Neon Wall Art is an online store that specializes in neon LED light signage. We offer a large selection of pre-made LED neon light signs for both residential and commercial use. We also provide custom-made personalized orders.

2. How do I place an order?

You can place an order by selecting a pre-made sign from our collection or by requesting a custom-made sign. Simply add the items to your cart and proceed to checkout.

3. Can I request a custom-made sign?

Absolutely! We love bringing your unique visions to life. You can submit your design or idea, and we will create a custom neon LED sign just for you.

4. How long does it take to process a custom order?

The processing time for custom orders varies depending on the complexity of the design. We typically ask for 1-2 weeks to create and ship custom orders.

5. What is the return policy?

We accept returns on pre-made signs within 14 days of delivery. Unfortunately, we cannot accept returns on custom orders unless there is a defect or damage during shipping.

6. How do I install my neon sign?

Each of our neon signs comes with an installation kit and detailed instructions. If you have any difficulties, our customer service team is here to help.

7. How long do the LED neon signs last?

Our LED neon signs are made to last and typically have a lifespan of up to 50,000 hours.

8. Do you ship internationally?

Yes, we ship our products worldwide. Shipping fees may vary depending on the destination.

9. How can I contact Neon Wall Art?

You can reach us via our Contact Us page. We strive to respond to all inquiries within 24 hours.

10. How do I care for my neon sign?

Our neon signs are low maintenance. Simply dust them regularly and keep them out of direct sunlight and extreme temperatures for longevity.

If you have any other questions, please don’t hesitate to contact us. We’re here to help!


The Neon Wall Art Team